Prestige Scoopers™ Terms of Service
Terms of Service:
Welcome! Please take a moment to review our Terms & Conditions.
How do I pay? We have a client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a Prestige Scoopers representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
Note:
Your card will need to be on file to your account by the time we arrive at your home. If your card is not on file by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help adding your card, we are always available at 351-220-6154 to help you over the phone.
Billing Information: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.
For Recurring: On your first cleanup, we will bill for the initial cleanup as well as the prorated remainder of the month at the same time. Then, you're all set up for 1st of the month billing.
If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.
Prestige Scoopers uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Prestige Scoopers permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.
What time will you be at my home? With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark. Communication is important and you will always receive notice via text when we are on the way. We provide about 60-minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you at 6am. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
Do you clean with dogs in the yard? We love your furry friends, but please keep them indoors while we scoop for everyone’s safety. If a dog is loose, we’ll leave the yard and contact you to bring it inside before continuing. Please let everyone in the house know that our tech is in the yard so they don’t let the dog loose by accident. But we love to meet your furry friends for an introduction with the owner after scooping!
Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!
Do I have to be home when you clean? No, you do not have to be home when we clean. We simply ask for easy access to your gate. Once the cleanup is completed, we will send a picture of your closed gate to your phone number or email on file, so you have records of it.
What Happens If my Service Day is on a Holiday? Great question! If your service day falls on a major holiday, we will skip that week's cleanup and perform double dooty the following week. You will still be charged due to 2 weeks of accumulated poo in the yard.
We take off these major holidays:
*New Year’s
*Memorial Day
*Independence Day
*Labor Day
*Thanksgiving Day
*Christmas Eve
*Christmas Day
Skipping
The following reasons our pack would need to skip your yard:
*Loose dog in the yard
*Overdue Account
*Unsafe Terrain (including grass being too tall)
*Inability to enter the backyard
Skip Procedure
In the event we cannot scoop and have to skip, we will reach out in one of the three ways first. Knock or Call or Text then Skip
Do you disinfect your equipment?
Yes! We disinfect all equipment with an organic, kennel-grade disinfectant after each use to ensure hygiene and prevent the spread of germs or viruses.
Do You Take The Waste Away?
Due to the excessive amount of accumulated waste, we do not take the dog waste away with us. Once the cleanup is complete, we will place the waste inside of your trash receptacle if it's outside. Otherwise, we will double/triple bag the waste so it's presentable and place the bags by your gate. By doing this we can keep prices lower for you.
We appreciate your help:
Maintaining your yard goes far in helping us see piles in your yard.
Keep the following at a minimum:
*Overgrown Grass
*Debris & Trash
*Excessive Leaves
Weather
Our team will work in the rain or snow as long as they can see all the piles in the yard and aren’t covered by snow from that day or the day before. If it is lighting however, due to our tools being made of metal, we will cease work and will need to wait 30 minutes from the last strike in the area. This keep our employees safe.
Changes to this Statement
Prestige Scoopers reserves the right to change this Terms of Service from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Terms of Service; and (b) agreement to abide and be bound by that Policy.
Contact Information
Prestige Scoopers welcomes your questions or comments regarding this Statement of Terms of Service. If you believe that Prestige Scoopers has not adhered to this statement, please contact Prestige Scoopers at:
Prestige Scoopers™
Email Address: info@PrestigeScoopers.com
Telephone number: 351.220.6154
Effective as of January 14, 2025