Effective as of January 14, 2025
Welcome! Please take a moment to review our Terms & Conditions.
We have a client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a Prestige Scoopers representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.
For Recurring: On your first cleanup, we will bill for the initial cleanup as well as the prorated remainder of the month at the same time. Then you're all set up for 1st-of-the-month billing.
If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.
Prestige Scoopers uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting these terms and conditions, you give Prestige Scoopers permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.
With respect to scheduling, we are unable to provide a specific timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency — this also helps keep our rates low for you! Our routes run from around 7am to dark. Communication is important and you will always receive notice via text when we are on the way. We provide about 60-minutes' notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15–30 minute heads-up. We don't want to bother you at 6am. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
We love your furry friends, but please keep them indoors while we scoop for everyone's safety. If a dog is loose, we'll leave the yard and contact you to bring it inside before continuing. Please let everyone in the house know that our technician is in the yard so they don't let the dog loose by accident. We love to meet your furry friends for an introduction with the owner after scooping!
Aggressive or Unfamiliar Dogs: For everyone's safety, dogs showing signs of aggression (growling, barking excessively, history of bites, or territorial behavior) must be secured indoors or in a separate area with no access to the yard during service. Please disclose any known aggressive tendencies in advance when onboarding or via your portal. If a dog prevents safe entry, poses a risk, or is unsecured/loose, we may skip the visit and charge the full regular fee (accumulated waste will be handled next time). Repeated issues may lead to service review or suspension. We prioritize team and pet safety!
No, you do not have to be home when we clean. We simply ask for easy access to your gate. Once the cleanup is completed, we will send a picture of your closed gate to your phone number or email on file, so you have records of it.
If your service day falls on a major holiday, we will skip that week's cleanup and perform double dooty the following week. You will still be charged due to 2 weeks of accumulated waste in the yard.
We observe the following major holidays:
The following reasons our pack would need to skip your yard:
Skip Procedure: In the event we cannot scoop and have to skip, we will reach out in one of three ways first: Knock, Call, or Text — then Skip.
In cases where we must skip your scheduled cleanup due to issues on your end that prevent safe or effective service — such as an aggressive, loose, or unsecured dog in the yard; inability to safely enter; locked gates without prior notice; or other customer-related access barriers — we will still charge the full regular service fee for that visit. This is because accumulated waste will need to be addressed during the next scheduled cleanup.
We will make reasonable efforts to reschedule a makeup visit later that same week if possible, at no additional charge. However, if a separate extra trip is required outside your normal schedule, a trip fee of $15–$25 (depending on distance and time) may apply to cover our costs.
To avoid this: please ensure dogs are secured indoors during our visit window, gates are unlocked and unobstructed, and any known aggressive behavior is communicated in advance. We love your pets and prioritize everyone's safety!
We strive for complete cleanups every time! If you're not fully satisfied (e.g., visible piles were clearly missed), please notify us with photos via text or email within 24 hours of service completion. We'll review promptly and, at our discretion, provide a complimentary revisit within the next 1–2 business days if warranted. After 24 hours, the service is considered accepted, and no revisits, refunds, or credits will be issued. This helps us address issues quickly while keeping our routes efficient for everyone.
Yes! We disinfect all equipment with an organic, kennel-grade disinfectant after each use to ensure hygiene and prevent the spread of germs or viruses.
Due to the excessive amount of accumulated waste, we do not take the dog waste away with us. Once the cleanup is complete, we will place the waste inside of your trash receptacle if it's outside. Otherwise, we will double or triple bag the waste so it's presentable and place the bags by your gate. By doing this we can keep prices lower for you.
Maintaining your yard goes far in helping us see piles. Please keep the following at a minimum:
Service Scope: We remove visible pet waste from accessible grassy/backyard areas only. We do not search through heavy leaf piles, dense bushes, under decks, hidden or obstructed spots, or non-yard areas unless pre-arranged (extra fees may apply for expanded cleanups). For our satisfaction guarantee and effective service to apply, the yard should be reasonably clear of obstructions.
Our team will work in the rain or snow as long as they can see all the piles in the yard and they aren't covered by snow from that day or the day before. If it is lightning, however, due to our tools being made of metal, we will cease work and will need to wait 30 minutes from the last strike in the area. This keeps our employees safe.
In the event of bad weather conditions that prevent safe or effective service (such as severe storms, heavy rain or flooding, extreme heat or cold, high winds, heavy snowfall, lightning, or other hazardous conditions), we may need to skip your scheduled cleanup at our discretion for team safety. We will make reasonable efforts to accommodate a makeup visit later that same week if possible. If our routes are too full to allow for a reschedule that week, we will perform double-dooty during your following scheduled cleanup.
Services skipped due to weather are non-refundable and non-creditable, as accumulated waste will still need to be addressed during the next scheduled cleanup.
Prestige Scoopers and our technicians assume no liability for any damage to yards, landscaping, gates, pets, property, or personal items during service, unless caused by gross negligence on our part. We take every care to work safely and professionally, but yards may have hidden hazards (e.g., uneven ground, buried objects). By using our services, you agree to hold us harmless from claims related to normal service activities. We are not responsible for pet behavior, health issues, escaped pets due to gate issues, or accidents involving animals.
Prestige Scoopers reserves the right to change this Terms of Service from time to time. We will notify you about significant changes by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Terms of Service; and (b) agreement to abide and be bound by that Policy.
Prestige Scoopers welcomes your questions or comments regarding this Statement of Terms of Service. If you believe that Prestige Scoopers has not adhered to this statement, please contact us at:
Prestige Scoopers™ LLCEither party may terminate service at any time. Message & data rates may apply. Message frequency varies. By initiating service, both parties agree to the above terms and responsibilities.